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Terms & Conditions

At iExcel we provide a flexible approach to the way we work with our clients. The following guideline outlines the way we work together with our clients. Additional terms and conditions may be negotiated for each project we accept.

All quotes are provided with a project specification detailing the work to be carried out. Following the quote and where possible a mock up of the final product is also provided. This allows you to see and bring modifications before it goes in to development.

Any changes to the specification during the development cycle are chargeable. A full quotation with the added specification will be provided separately.

During the development we will provide test versions of the final applications. These should allow you to appreciate the level of advancement of your project as well as test it to unsure it is performing as per requirements.

It is the client’s responsibility to check the test versions for errors and/or problems. iExcel Ltd is not responsible for any errors or the expense resulting directly or indirectly from any errors.

We reserve the right to cancel a project without returning any deposits, if a client causes a delay of 28 days or more during the project.

All bug fixing is free for the first year if caused by our programming. From the second year onwards, maintenance contract can be established.

To ensure full satisfaction of your product, we provide tweaks and adjustments for free for 90 days after your project is complete. Tweaks and adjustments are to remain within the specification of the original project and not involve additional programming. iExcel reserves the right of final decision in assessing if a tweak is chargeable or not.

After 90 the day period tweaking is chargeable.

Once the project is completed, any further change to the specification or any additional work on the project is chargeable. Project is considered complete once its original concept or scope has been fulfilled.

When the project is complete and payment is received the project is delivered to the client.

Quotes are valid for 30 days only unless indicated otherwise.

Sometimes it becomes necessary to change the specification of a project part way through the project. If this results in extra work, a separate quote requiring a separate order is required.

If work is required on the client's site, travel, accommodation and sustenance costs will be payable by the client within 7 days.

If work is required on the client's site abroad, travel, accommodation and sustenance costs will be payable by the client in advance.

A 50% non-returnable deposit is required for all orders with the balance due on completion. iExcel Ltd reserve the right to with-hold or time lock files until full payment has been received.

If any agreed payment date is missed, iExcel Ltd reserve the right to charge 100% payment up front on all future orders.

Our preferred payment method is by bank transfer. Please note the client is responsible for paying transfer costs. We accept all major currencies, however payment must be made in the currency stated on the invoice. Should you require changing currency, please ask us to re-issue the invoice in your desired currency. Invoiced amount is to be received in full before we can release your application. For more information on our terms and conditions please don’t hesitate to contact us.